Privacy policy

Privacy Policy

Last updated: 12 May 2026

This Privacy Policy explains how PETRA DESIGN HAUS (Company Registration No. 1336716-W) collects, uses, discloses, stores, and protects your personal data when you visit or make a purchase from petrartw.com.

For the purposes of this Privacy Policy, “we”, “us”, and “our” refer to PETRA DESIGN HAUS, operating from:

20A, Jalan Plumbum P/7P, Seksyen 7,
40000 Shah Alam, Selangor, Malaysia.

By accessing our website, creating an account, placing an order, subscribing to our newsletter, or contacting us, you agree to the practices described in this Privacy Policy.

1. Personal Data We Collect

We may collect personal data directly from you, automatically through our website, or through third-party service providers used to operate our store.

The types of personal data we may collect include:

Full name
Email address
Phone number
Billing address
Shipping address
Payment-related information
Order details and purchase history
Customer account details
Messages, enquiries, or support requests
Newsletter subscription preferences
Product reviews, feedback, or responses
IP address, browser type, device information, cookies, and website usage data
Any other information you choose to provide to us

We do not intentionally collect sensitive personal data unless it is necessary for a specific purpose and you have provided it voluntarily.

2. How We Collect Personal Data

We may collect your personal data when you:

Visit or browse our website
Create a customer account
Place an order or make a payment
Subscribe to our newsletter
Contact us through our contact form or email
Request customer support
Participate in promotions, campaigns, or surveys
Interact with our marketing emails
Use features such as abandoned cart reminders

We may also collect certain technical information automatically through cookies, analytics tools, and similar technologies.

3. How We Use Your Personal Data

We may use your personal data for the following purposes:

To process, confirm, and fulfil your orders
To arrange delivery and shipment of your purchases
To process payments and prevent fraudulent transactions
To communicate with you about your order, account, or enquiries
To provide customer support
To send newsletters, updates, promotions, and marketing communications where permitted
To send abandoned cart reminders
To improve our website, products, services, and customer experience
To analyse website traffic and customer behaviour
To manage customer accounts and purchase history
To comply with legal, regulatory, tax, accounting, and business obligations
To protect our website, business, customers, and other users from fraud, misuse, or security risks

4. Payments

We use third-party payment providers to process payments securely. These may include:

ToyyibPay
Atome
CHIP
HitPay
Shopify-supported payment and checkout services

When you make a payment, your payment information may be collected and processed directly by the relevant payment provider. We do not store your full card or payment account details on our own systems.

Your use of payment services may also be subject to the privacy policies and terms of the relevant payment provider.

5. Shipping and Delivery

We use shipping and fulfilment service providers to deliver your orders. Our shipping may be handled through Flybear and/or other courier, logistics, or fulfilment partners.

We may share necessary delivery information with these providers, including your name, shipping address, phone number, email address, and order details, so that your order can be delivered to you.

6. Third-Party Service Providers

We may share your personal data with trusted third-party service providers who help us operate our website and business, including:

Shopify, for ecommerce hosting, checkout, order management, and store operations
Payment providers such as ToyyibPay, Atome, CHIP, and HitPay
Shipping and fulfilment providers such as Flybear
Shopify Email, for email marketing and customer communications
Google Analytics, for website analytics and performance insights
Contact form tools, for handling customer enquiries
IT, security, fraud prevention, hosting, analytics, marketing, and business support providers

These third parties are only provided with personal data needed to perform their services, and they are expected to handle such data in accordance with applicable privacy and data protection requirements.

7. Marketing Communications

If you subscribe to our newsletter or otherwise agree to receive marketing from us, we may send you updates about our products, promotions, launches, offers, and store news.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in our emails or by contacting us at:

hello@petrartw.com

Even if you unsubscribe from marketing communications, we may still send you non-marketing messages relating to your orders, account, delivery, customer service, or legal obligations.

8. Abandoned Cart Emails

If you add items to your cart but do not complete your purchase, we may send you abandoned cart reminders by email, where permitted by applicable law and Shopify settings.

These reminders are intended to help you complete your purchase and may include details of the products left in your cart.

9. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to:

Enable website functionality
Remember your preferences
Improve website performance
Analyse visitor behaviour
Support marketing and advertising activities
Understand how customers interact with our website

We may use tools such as Google Analytics to collect information about website visits, traffic sources, pages viewed, device type, and browsing behaviour.

You may manage or disable cookies through your browser settings. However, disabling certain cookies may affect the functionality of our website.

If Shopify customer privacy settings, cookie banners, or consent tools are enabled on our store, your choices may affect how certain cookies and tracking technologies are used. Shopify provides store owners with customer privacy settings such as privacy policies, cookie banners, data sharing opt-out pages, and regional privacy controls.

10. International Orders and Cross-Border Data Transfers

We sell and ship products internationally. If you are located outside Malaysia, your personal data may be processed in Malaysia and/or in other countries where our service providers, ecommerce platform, payment providers, analytics providers, logistics partners, or business systems operate.

Where personal data is transferred outside Malaysia, we will take reasonable steps to ensure that your personal data is handled securely and in accordance with applicable data protection requirements.

11. Children’s Privacy

Our store sells fashion products, including children’s clothing. However, our website is not intended to be used directly by children without the involvement of a parent or guardian.

If you are under the age of majority in your country, you should use our website only with the consent and supervision of a parent or legal guardian.

We do not knowingly collect personal data directly from children without appropriate consent. If you believe that a child has provided us with personal data without parental or guardian consent, please contact us so that we can take appropriate action.

12. Data Retention

We retain personal data for as long as necessary to fulfil the purposes described in this Privacy Policy, including to process orders, provide customer service, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Order and customer records may be retained in accordance with standard Shopify, accounting, tax, legal, and business record-keeping requirements.

When personal data is no longer required, we will take reasonable steps to delete, anonymise, or securely dispose of it, unless retention is required or permitted by law.

13. Security of Personal Data

We take reasonable technical, organisational, and administrative measures to protect your personal data from unauthorised access, misuse, loss, disclosure, alteration, or destruction.

However, no method of transmission over the internet or method of electronic storage is completely secure. While we work to protect your personal data, we cannot guarantee absolute security.

You are responsible for keeping your account login details confidential and for notifying us immediately if you suspect unauthorised access to your account.

14. Your Rights

Subject to applicable laws, you may have the right to:

Request access to the personal data we hold about you
Request correction of inaccurate or incomplete personal data
Withdraw consent for certain processing activities
Request deletion of your personal data, where applicable
Object to or restrict certain uses of your personal data
Unsubscribe from marketing communications

To make a privacy-related request, please contact us at:

hello@petrartw.com

For website-related problems or support matters, you may contact:

support@petrartw.com

We may need to verify your identity before processing certain requests.

15. Accuracy of Personal Data

You are responsible for ensuring that the personal data you provide to us is accurate, complete, and up to date.

If your personal data changes, including your shipping address, email address, or phone number, please update your account details or contact us as soon as possible.

We will not be responsible for failed deliveries or service issues caused by inaccurate or incomplete information provided by you.

16. Disclosure Required by Law

We may disclose your personal data where required or permitted by law, regulation, legal process, court order, government request, or enforcement authority.

We may also disclose personal data where necessary to protect our rights, property, safety, customers, business, or others.

17. Links to Third-Party Websites

Our website may contain links to third-party websites, payment pages, social media platforms, or other external services.

We are not responsible for the privacy practices, security, or content of third-party websites. You should review their privacy policies before providing them with your personal data.

18. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, Shopify settings, legal requirements, or data handling practices.

The updated version will be posted on this page with a revised “Last updated” date. Your continued use of our website after any changes means you accept the updated Privacy Policy.