Terms of service

Terms of Service

Last updated: 12 May 2026

Welcome to petrartw.com. This website is owned and operated by PETRA DESIGN HAUS (Company Registration No. 1336716-W), located at:

20A, Jalan Plumbum P/7P, Seksyen 7,
40000 Shah Alam, Selangor, Malaysia.

Throughout this website, the terms “we”, “us”, “our”, “PETRA”, and “PETRA DESIGN HAUS” refer to PETRA DESIGN HAUS. The terms “you”, “your”, and “customer” refer to any person who accesses our website, browses our store, creates an account, or purchases products from us.

By accessing our website or purchasing from us, you agree to be bound by these Terms of Service. If you do not agree with these terms, please do not use our website or purchase from our store.

1. About Our Store

PETRA DESIGN HAUS is a fashion retailer offering physical fashion products, including apparel and related items, through our online store at petrartw.com.

Our products are available in limited quantities and may be offered for sale in Malaysia and internationally, subject to availability, delivery coverage, payment approval, and applicable laws.

2. Eligibility to Use Our Website

By using this website, you confirm that you are at least the age of majority in your country, state, or place of residence, or that you are using this website with the consent and supervision of a parent or legal guardian.

Although we may sell children’s clothing, our website is intended to be used by adults or by users with parental or guardian consent.

We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access to our website at our discretion if we believe these Terms have been violated.

3. Customer Accounts

You may be able to create a customer account on our website. You are responsible for maintaining the confidentiality of your account details, login credentials, and password.

You agree to provide accurate, complete, and up-to-date information when creating an account or placing an order. PETRA DESIGN HAUS will not be responsible for issues caused by incorrect or incomplete information provided by you, including delivery failures or order delays.

You are responsible for all activities that occur under your account.

4. Product Information

We make reasonable efforts to display product descriptions, prices, sizes, colours, images, and availability as accurately as possible.

However, we do not guarantee that product images, colours, measurements, or descriptions will be completely accurate, complete, current, or error-free. Actual product colours may vary slightly due to lighting, photography, screen settings, or device displays.

Product measurements are provided as a guide only and may vary slightly due to fabric, cutting, production, or manual measurement.

5. Pricing and Availability

All prices listed on our website are subject to change without prior notice.

Products are offered subject to availability. We reserve the right to limit quantities, discontinue products, correct pricing errors, revise product details, or cancel orders at any time.

If an item becomes unavailable after you place an order, we may contact you to arrange a replacement, exchange, store credit, refund, or other suitable solution.

We reserve the right to cancel any order affected by a pricing error, stock error, technical issue, or incorrect product information.

6. Orders and Order Acceptance

Placing an order on our website does not automatically mean that your order has been accepted.

Your order is subject to payment approval, stock availability, fraud checks, delivery coverage, and our final acceptance. We reserve the right to accept, reject, or cancel any order at our discretion.

After placing an order, you may receive an order confirmation email. This confirms that we have received your order, but it does not guarantee acceptance if there are issues with payment, stock, pricing, delivery, or order details.

7. Payments

We accept payments through available payment providers on our Shopify store, which may include:

ToyyibPay
Atome
CHIP
HitPay
Other Shopify-supported payment methods

By selecting a payment method, you agree to comply with the terms and conditions of the relevant payment provider.

We do not store your full payment card details on our own systems. Payment processing is handled securely by third-party payment providers.

If payment is declined, incomplete, reversed, flagged as suspicious, or not successfully received, we may delay, reject, or cancel your order.

8. Instalment or Buy Now Pay Later Payments

Where instalment, deferred payment, or buy now pay later options such as Atome are available, those services are provided by the relevant third-party payment provider.

Your use of such payment services is subject to the provider’s own terms, conditions, eligibility checks, fees, payment schedules, and privacy practices.

PETRA DESIGN HAUS is not responsible for payment disputes, late fees, rejected applications, account issues, or other matters between you and the payment provider.

9. Shipping and Delivery

We ship orders within Malaysia and internationally, subject to delivery availability and courier coverage.

Shipping may be handled through Flybear and/or other courier, logistics, or fulfilment partners.

Delivery times provided on our website or during checkout are estimates only. We are not responsible for delays caused by courier issues, customs clearance, incorrect delivery details, weather, public holidays, payment verification, peak seasons, or events beyond our control.

Customers are responsible for providing accurate shipping details. If your order is delayed, lost, returned, or delivered incorrectly due to inaccurate information provided by you, additional shipping fees may apply.

10. International Orders, Duties, and Taxes

For international orders, you are responsible for any customs duties, import taxes, tariffs, clearance charges, handling fees, or other charges imposed by your country.

These charges are not controlled by PETRA DESIGN HAUS and may vary depending on your location and local customs regulations.

We are not responsible for delays, failed deliveries, or additional charges caused by customs procedures or import restrictions.

11. Returns, Refunds, and Exchanges

All returns, refunds, and exchanges are subject to our Return, Refund & Exchange Policy.

In general, purchases are final once payment is completed. Eligible items may be exchanged within the stated exchange period, subject to approval, item condition, proof of purchase, and stock availability.

Sale, discounted, promotional, and reduced-price items are final sale and are not eligible for return, refund, or exchange unless the item is defective, damaged, or incorrect due to our error.

For return, refund, or exchange enquiries, please contact:

support@petrartw.com

12. Promotions, Discount Codes, and Gift Offers

From time to time, we may offer promotions, discount codes, vouchers, free gifts, bundles, or special offers.

These offers may be subject to additional terms, validity periods, minimum spend requirements, product exclusions, or usage limits.

Promotions and discount codes cannot be exchanged for cash. Unless stated otherwise, promotions cannot be combined with other offers.

We reserve the right to modify, suspend, cancel, or reject the use of any promotion or discount code at any time, especially in cases of misuse, fraud, technical error, or violation of these Terms.

13. Website Use

You agree not to use our website for any illegal, harmful, fraudulent, abusive, or unauthorised purpose.

You must not:

Violate any applicable laws or regulations
Infringe our intellectual property rights or the rights of others
Submit false, misleading, offensive, abusive, defamatory, or unlawful content
Attempt to interfere with the security or functionality of our website
Upload viruses, malware, or harmful code
Scrape, copy, reproduce, or exploit our website content without permission
Use our website to harass, threaten, abuse, or harm another person
Use our website for spam, unsolicited marketing, or unauthorised commercial activity

We reserve the right to restrict or terminate your access if we believe you have misused our website.

14. User Comments, Feedback, and Submissions

If you submit comments, reviews, feedback, suggestions, photos, ideas, or other content to us, you agree that we may use, edit, publish, reproduce, share, and display such content for business, marketing, service improvement, or promotional purposes.

You confirm that your submissions do not violate any third-party rights, including copyright, trademark, privacy, publicity, or personal rights.

You are solely responsible for the content you submit. We reserve the right to remove or refuse any content that we consider inappropriate, unlawful, misleading, offensive, or harmful.

We are not obligated to keep submissions confidential, compensate you for submissions, or respond to submissions.

15. Intellectual Property

All content on this website, including text, images, graphics, logos, product photos, videos, designs, layout, icons, software, and other materials, belongs to PETRA DESIGN HAUS or our licensors, unless otherwise stated.

You may access and use our website for personal, non-commercial shopping purposes only.

You may not copy, reproduce, modify, distribute, sell, exploit, publish, or use any part of our website or content without our prior written permission.

16. Third-Party Tools and Links

Our website may contain links to third-party websites, payment platforms, delivery services, social media pages, or external tools.

We are not responsible for the content, accuracy, privacy practices, security, policies, or services of third-party websites or providers.

Your use of third-party services is at your own risk and may be subject to their own terms and policies.

17. Privacy and Personal Data

Your submission of personal data through our website is governed by our Privacy Policy.

By using our website, creating an account, placing an order, or contacting us, you consent to the collection, use, disclosure, and processing of your personal data as described in our Privacy Policy.

For privacy-related enquiries, you may contact us at:

hello@petrartw.com

18. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, omissions, or outdated details relating to product descriptions, prices, promotions, shipping charges, delivery times, availability, or other information.

We reserve the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

We also reserve the right to cancel or update orders affected by such errors, including after an order has been submitted.

19. Disclaimer of Warranties

Our website, products, and services are provided on an “as is” and “as available” basis, unless otherwise stated.

We do not guarantee that:

Our website will always be available, uninterrupted, secure, or error-free
Product descriptions, images, colours, or measurements will be completely accurate
Any defects or errors on the website will be corrected immediately
The website will be free from viruses or harmful components
Your use of the website will meet your expectations

Nothing in these Terms excludes any rights you may have under applicable consumer protection laws.

20. Limitation of Liability

To the fullest extent permitted by law, PETRA DESIGN HAUS will not be liable for any direct, indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of our website, purchase of products, delay in delivery, inability to use the website, unauthorised access, or reliance on website information.

Where liability cannot be excluded under applicable law, our liability will be limited to the amount paid by you for the relevant product or order, where permitted by law.

21. Indemnification

You agree to indemnify and hold harmless PETRA DESIGN HAUS, its owners, employees, representatives, partners, suppliers, service providers, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from:

Your breach of these Terms
Your misuse of our website
Your violation of any law or third-party rights
Your submitted content
Any activity conducted through your account

22. Termination

We may suspend, restrict, or terminate your access to our website or customer account at any time if we believe you have violated these Terms or used our website improperly.

Termination will not affect any rights or obligations that arose before the termination date, including payment obligations, order obligations, disclaimers, limitations of liability, and indemnity provisions.

23. Changes to These Terms

We reserve the right to update, modify, replace, or revise these Terms of Service at any time.

Any changes will be posted on this page with an updated “Last updated” date. Your continued use of our website after changes are posted means you accept the updated Terms.

Please review this page periodically.

24. Governing Law

These Terms of Service are governed by the laws of Malaysia.

Any disputes arising from or relating to these Terms, your use of our website, or your purchase of products from PETRA DESIGN HAUS shall be subject to the applicable courts and laws of Malaysia.