Contact information

Contact Information

Last updated: 12 May 2026

Thank you for visiting petrartw.com. If you have any questions about your order, our products, website support, returns, exchanges, privacy matters, or general enquiries, you may contact us using the details below.

Business Information

PETRA DESIGN HAUS
Company Registration No.: 1336716-W

Business Address:
20A, Jalan Plumbum P/7P, Seksyen 7,
40000 Shah Alam, Selangor, Malaysia.

Website: petrartw.com

General Enquiries

For general questions about our products, brand, collaborations, or other non-urgent matters, please contact:

Email: hello@petrartw.com

Customer Support & Website Issues

For order-related enquiries, website problems, return, refund, exchange, delivery, or payment-related support, please contact:

Email: support@petrartw.com

To help us assist you faster, please include the following details where applicable:

Your full name
Order number
Contact number
Email address used during checkout
A clear description of your enquiry
Photos or screenshots, if relevant

Return, Refund & Exchange Requests

For any return, refund, or exchange request, please email:

support@petrartw.com

Please do not return any item to us before contacting our support team and receiving return instructions.

All return, refund, and exchange requests are subject to our Return, Refund & Exchange Policy.

Privacy & Personal Data Requests

For privacy-related enquiries, including requests to access, correct, or delete your personal data, please contact:

Email: hello@petrartw.com

Your personal data will be handled according to our Privacy Policy.

Response Time

We aim to respond to customer enquiries as soon as possible during our business operating days.

Response times may be longer during weekends, public holidays, sales periods, product launches, or peak seasons.

Important Notice

Please ensure that all information submitted to us is accurate and complete. PETRA DESIGN HAUS will not be responsible for delays or issues caused by incorrect order numbers, incomplete contact details, or inaccurate information provided by customers.